General FAQ

The Zap FAQ

Facials FAQ - coming soon

Chemical Peel FAQ - coming soon

Microchanneling FAQ - coming soon

FAQs

GENERAL FAQ

  • We do not segregate or refuse services on the basis of sex, gender identity, gender presentation, sexual orientation, body size, body composition, color, ethnicity, or immigration status. If the fact that Fern Grove is wildly inclusive bothers you, you should definitely go somewhere else.

    We have a zero tolerance policy for discriminatory, body-shaming, threatening, or sexually-harassing language and actions. Violators will be asked to leave immediately and will not receive a refund. Don’t be an asshole.

  • Facials are available for people under the age of 18 with a parent or legal guardian present in the room. Both the supervising adult and the minor must consent to receive the service. I’ve done facials for kids as young as 11, but it’s not a hard limit. If you have a younger child needing care, reach out and let’s talk about it.

  • Nah. As a solo practitioner, I set my rates intentionally to reflect the full value of the time, expertise, products, and care that go into your service, so gratuity is neither expected nor necessary.

    If you feel weird about not tipping and would still like to support the business, consider purchasing your professional skincare through Fern Grove, rebooking your next appointment, referring your favorite humans, or leaving a kind review.

The Zap FAQ

  • I use high frequency radio waves to address superficial skin irregularities by causing them to dry out. There is no cutting, burning, freezing, or lasers used in this treatment. The chemical reaction is called thermolysis and the result is called electrodessication (dehydration, basically). The device I use is called Skin Classic.

  • The Zap can be performed on skin tags, cherry angiomas, broken capillaries (telangiectasia), sebaceous hyperplasia, age spots, small cholesterol deposits, enlarged pores, milia, acne, and more.

    We unfortunately CANNOT treat the following: moles, warts, cancerous lesions, spider veins, varicose veins.

    Reminder: I’m a licensed aesthetician with specialized training, but I am not a dermatologist. Please see your physician for medical care and advice.

  • Probably. Everyone's pain tolerance is different, of course, but most people experience a sharp sting during treatment that disappears immediately after the probe is removed from the skin.

    On the plus side, this service is very quick. A single spot can usually be treated in under a minute.

  • I do not. I am not a medical professional, so anesthesia (injected local or general) is not in my scope of practice. Topical numbing cream takes longer to work than the actual service does, so I recommend those with lower pain tolerance (no judgement!) see a dermatologist for other treatment options.

  • Immediately post-treatment and for several weeks afterwards, you may experience the following at the treatment site:

    • Redness and/or swelling

    • Crusting or scabbing (this is a good thing!)

    • Skin tags falling off

    • Minor skin irritation

    • Discoloration/darkening of the treated area

    After the initial healing period, it may take several months for discoloration to completely resolve.

  • The Zap (Skin Classic) treatment is NOT appropriate for individuals who:

    • are under age 18

    • are pregnant

    • are taking blood thinners

    • have uncontrolled or poorly-controlled diabetes

    • are actively undergoing cancer treatment

    • have a history of seizures, stroke, or irregular heartbeat

    • have a pacemaker

  • Some irregularities may require more than one treatment, though this is not typical. If, for example, a skin tag falls off but some of the stalk is left behind, I can re-treat the area to get the rest of it. Some larger age spots or cholesterol deposits may also require more than one session. If the issue isn't resolved after two treatments, I may recommend you see a dermatologist for further care.

  • Keep the treated area as dry as possible during healing. The purpose of this treatment is to dry out the area to cause the irregularity to fall off or disappear during healing. We want it to be crusty! You can shower, but don't let the water have enough sustained contact with the area to damage or remove the crust.

    Avoid using exfoliants near the treatment site until healed (this includes body scrubs, chemical exfoliants like acids, and implements like washcloths or brushes). Moisturize around the treatment site as needed but be careful to "preserve the crust".

    Initial healing takes 7-14 days like any typical surface wound. It is not uncommon for complete healing to take up to 3 months.

    I encourage you to contact me anytime with questions.